Privacy Policy

Last updated: December 25, 2025

                Our Commitment: Your family stories are precious. We treat your data with the utmost care and never sell your personal information to third parties.
            

1. Information We Collect

Information You Provide

Account Information: Email address, name, and profile preferences when you create an account
Content: Stories, chapters, and text you create within the app
Voice Recordings: Audio recordings you make for transcription (processed and deleted after transcription)
Photos: Images you upload to accompany your stories

Information Collected Automatically

Device Information: Device type, operating system, and unique device identifiers
Usage Data: Features you use, actions you take, and time spent in the app
Crash Reports: Technical information when the app encounters errors

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Typewriter app
Process your voice recordings and generate text transcriptions
Generate audiobook narrations from your written content
Enable sharing features between family members
Send important updates about your account or the service
Respond to your support requests

3. Data Storage and Security

Your data is stored securely using Google Firebase services with industry-standard encryption:

Data is encrypted in transit using TLS/SSL
Data is encrypted at rest on our servers
We use Firebase Authentication for secure account access
Regular security audits are conducted

4. Third-Party Services

We use the following third-party services:

Google Firebase: Authentication, database, and cloud storage
Google Cloud: AI/ML services for transcription and content processing
ElevenLabs: AI voice generation for audiobooks
Apple/Google Sign-In: Optional authentication providers

These services have their own privacy policies and data handling practices.

5. Data Sharing

We do not sell your personal information. We may share data:

With family members you explicitly choose to share content with
With service providers who assist in operating our app (under strict confidentiality)
If required by law or to protect our legal rights

6. Your Rights (GDPR & CCPA)

You have the right to:

Access: Request a copy of your personal data
Correction: Request correction of inaccurate data
Deletion: Request deletion of your account and data
Portability: Export your data in a standard format
Objection: Object to certain processing of your data

To exercise these rights, use the Data Export or Delete Account features in the app's Settings, or contact us at contact@onememory.cl.

7. Data Retention

We retain your data for as long as your account is active. When you delete your account:

Your personal data is queued for deletion within 30 days
Some anonymized usage data may be retained for analytics
Backup copies are deleted within 90 days

8. Children's Privacy

Typewriter is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us.

9. International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: contact@onememory.cl
Support: Help Center