How Can We Help?

Find answers to common questions or reach out to our support team.

📧

Email Support

Get help from our team within 24 hours

support@onememory.cl
💬

In-App Feedback

Share feedback directly from the app

Settings → Send Feedback
📋

Feature Requests

Suggest new features and improvements

contact@onememory.cl

Frequently Asked Questions

How do I create my first story? +

Tap the "+" button on your bookshelf to create a new book. Give it a title and start adding chapters. You can type your stories or use the voice recording feature to speak them. Our AI will help organize and format your content.

How does voice-to-story work? +

Press and hold the microphone button to record your story. Speak naturally as if you're telling someone the story. When you release, our AI transcribes your words and formats them into a readable chapter. You can then edit and refine the text.

How do I generate an audiobook? +

Open your book and tap the audiobook icon. Select your preferred narrator voice, then tap "Generate Audiobook." The process takes a few minutes depending on the book length. Once complete, you can listen directly in the app or download for offline listening.

Can I share my stories with family? +

Yes! Open your book and tap the share icon. You can invite family members via email or generate a share link. They'll receive access to view your book and can add it to their own collection. You control who can see your stories.

Is my data secure? +

Absolutely. Your stories are encrypted both in transit and at rest. We use industry-standard security practices and never sell your personal data. You can export or delete your data at any time from the Settings menu. See our Privacy Policy for details.

What happens after the guest trial? +

Guest accounts expire after 24 hours. To keep your stories, create a permanent account before the trial ends. You can sign up with Apple, Google, or email. Your content will be preserved and synced across your devices.

Does the app work offline? +

Yes! You can read, write, and edit stories offline. Your changes are saved locally and sync automatically when you reconnect to the internet. Voice recording and audiobook generation require an internet connection.

How do I delete my account? +

Go to Settings → Account → Delete Account. This will permanently remove your account and all associated data within 30 days. Before deleting, you can export your stories using the Data Export feature.

Quick Tips

🎤
Speak slowly and clearly for best voice transcription results
📷
Add photos to make your stories more memorable
💾
Export your data regularly for backup
👪
Invite family members to contribute their own stories